Refund Policy

No Refund Policy

Effective Date: May 6, 2025

At Exemption Hub, we are committed to delivering high-quality services in preparing exemption forms and providing consulting related to affordable housing. Because our services are custom and document-based, we have a strict no refund policy once work has begun.

Refund Eligibility

We do not offer refunds except in cases where an error was made by our team in preparing your documents. If you believe an error was made, please notify us within 7 business days of receiving the completed materials. We will review the matter and, if the error is confirmed, we will correct it at no charge or issue a refund at our discretion.

Non-Refundable Situations

Refunds will not be issued in the following cases:

If incorrect or incomplete information was provided by the client.
If the exemption application is denied by the Board of Equalization or the county (we do not guarantee approvals).
If documents are not submitted by the client or are submitted late.
If the client changes their mind after services have begun.

We encourage clients to carefully review all documents prior to submission and contact us with any questions or concerns.

If you believe you are eligible for a refund due to an error on our part, please contact us at:

Exemption Hub
Email: info@exemptionhub.com